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Special Polcies, Waivers & Information during the COVID 19 Pandemic
Special Polcies, Waivers & Information during the COVID 19 Pandemic
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COVID-19 Info

COVID-19 Policies, Info & Waiver(s)

Please note that due to the unprecedented nature of this Pandemic, information is fluid and can change at any time. We are doing our best to update the information contained here as best we can, but cannot be responsible for rapid changes at the state, local or federal levels or misinformation that may be contained or construed

Current Info & Updates

As of 6/12/2020 - WE ARE FULLY OPEN EVERY DAY FOR ALL TRAVELERS

The State of California Dept. of Health and the Governor's office announced anticipated full leisure travel to resume on or before Friday 6/12, and we have resumed normal operations FOR ALL GUESTS.

Additionally, Visit California and the California Hotel & Lodging Association issued resumption bulletins state-wide. Riverside County has also certified Stage 3 readiness and had rescinded / removed its' own local orders.

Out of an abundance of caution and for your safety, please note the new check in and other Safe+Clean procedures below; we intend to keep these in place at least 30-60 days after reaching full Stage 4 (CA Resilience Roadmap) the "All Clear" signal for the state.

We have implemented curb-side check in your vehicle and will use personal protective devices (gloves, face masks) while performing guest check in. Masks are also highly suggested for all guests. Also, once checked in, no housekeeping will enter your room during your stay and any services will be performed outside (ie leaving your coffee, etc at your door). For more information on our enhanced safety measures, see below sections.


Normal Operations have resumed (with enhanced Clean+Safe procedures) June 12th, 2020

We're Staying Safe & Germ Free


We routinely perform the following to ensure guest safety, and a germ free environment:

  1. Collect bed linens, towels and other items after guest departures and ensure that they were washed and sanitized
  2. Dust and clean surfaces such as tables, sinks, water handles
  3. Vacuum and clean floors after guest departure
  4. Remove trash and properly dispose of garbage
  5. Thoroughly clean and sanitize bathrooms and showers
  6. All dishes, glassware and cutlery are washed in commercial grade dishwashers, using chemicals that are known to kill or destroy bacteria and viruses, and as per local and state health departments.

Extra additional measures added:

  • Increase cleaning and sanitizing cycles in shared spaces
  • Housekeeping will not enter guest rooms unless specifically asked to do so. House keeping will collect and exchange towels as arranged with innkeeper during a preset period.
  • Even though we support the Save the Oceans campaign whereby unused towels are left on the rack, and even though this is highly unlikely to transmit anything, we are taking the extra step at our inn of removing all items that may have had contact with a guest and washing them, including unused towels, after each guest checks out and before the next guest arrives.
  • In addition to normal dusting and cleaning, we are adding enhanced surface chemical sanitation. We are using a chemical Neutral Disinfectant (industrial strength, much stronger than consumer sanitizers) to sanitize all surfaces that may have come in contact with a guest, including but not limited to:
    • All door handles in rooms
    • All door handles in public areas 3 times daily, morning, noon and at office closure.
    • Additional surfaces such as counters, table tops, remote controls, and (in some rooms) microwaves are also being sanitized after each guest checkout.
    • The office door, handles, check in desk and counter spaces are continuously sanitized
  • ***Updated*** During the County-wide order for Essential travel, all guests will be offered Curb-side / Drive Through check in -  Curb-side check in is offered during business hours. We will meet you at your vehicle with your paperwork, while you remain in your vehicle. Additionally, we will use personal protective devices (gloves, face masks) while performing guest check in . Please have your California ID or other RealID state or federal ID as well as the credit card used to book the reservation (matching the name on the reservation) and we will quickly borrow those to process and return them to you; we will also sanitize the cards with spray prior to handing them to you.
  • Offer phone and email assistance to guests staying in house to minimize personal interaction and maintain social distancing
  • Food service, if any, maybe be altered to comply with Health Department Regulations and practicality
  • Continue to perform heightened deep cleanings on rooms as availability allows
  • We have closed the guest lounge temporarily to further assist with social distancing. Although the door does not lock, we area asking you please not enter this area to avoid the possibility of congregations in violation of state order of not more than 10 persons in one place.
  • Some of our exterior spaces are closed to further encourage distancing, however many remain open or partially open.
  • Employees and staff are taking extra precautions, including sanitizing equipment more regularly and only entering a room ONCE to clean it and not re-entering a room.

Please note that due to the unprecedented nature of this Pandemic, information is fluid and can change at any time. We are doing our best to update the information contained here as best we can, but cannot be responsible for rapid changes at the state, local or federal levels or misinformation that may be contained or construed


Book With Confidence Policy

  • For new bookings made 3/20 to 6/30 , for travel until 12/15/2020.
  • "Advance Purchase" rates are not covered by the Book With Confidence policy as these rates are significantly discounted in exchange for the booker/buyer taking the risk if they cannot travel for any reasons.
  • REGARDLESS OF RATE OR TERMS (except Advance Purchase), ALL reservations booked directly ON OUR OFFICIAL WEBSITE** and not through third parties may cancel up to noon 72 hours prior (3 days) to check in date and will incur a $25 fee but no other penalties or fees. All other Advance Payments made shall be refunded to the original form of payment (card). Email followed up by phone call is the best way to document your cancelation request. The named guest must call and/or email to actually cancel the reservation as a 'No Show' where the guest fails to cancel by 5pm on their arrival Check In date will not be elgible for any Book With Confidence or Waiver Policy.
  • For cancelations less than 72 hours from noon on check in day, the full penalty amount is collected per the reservation terms, without a fee (ie no $25/$75 or $100 fee), and an a Future Stay Credit Voucher (FSCV) will be issued in the guest's name in the full amount of the penalty.
  • Third party bookings through partners and online travel agencies are bound by those terms; we will review waivers from those bookings on a case by case basis, but do not have a Book with Confidence Policy Override for non-direct booked, third party, reservations and highly recommend our guests book direct to guarantee Book With Confidence benefits.

** The 'OFFICIAL WEBSITE' is our official website bearing our logo, with a 'Book Now' button that generates our booking engine window with a URL link beginning "secure.guestcentric.net/api ....." ; No other website qualifies as a direct booking or Book With Confidence.


Cancelation Penalty Waivers

  • Must have a booking made on or before 3/19, for travel between 3/11 and 4/30 (this date may get extended; we recommend guests do not cancel reservations after this date until the policy is/if amended).
  • For cancelations made with enough time before the cutoff, the reservation terms and policies apply, and applicable refund would have been processed (less fee). The named guest must call and/or email to actually cancel the reservation as any 'No Show' where the guest fails to cancel by 5pm on their arrival Check In date will not be elgible for any Book With Confidence or Cancelation Waiver.
  • Any modifications (date) or cancelation for any reason after the applicable cutoff will incur the applicable cancelation penalty, with all charges per the terms and conditions (which normally does not include a cancel/modification fee). A Future Stay Credit Voucher (FSCV) will be issued for the Penalty amount.
  • This Waiver applies to all bookings including Third Party or Online Travel Agency (Expedia, Booking, Hotels.com) but excludes 'Advance Purchase' rates, and Deal Vouchers or getaways (ie Groupon), if any as they are handled directly by Groupon.

 


Future Stay Credit Voucher (FSCV)

FSCV-C19A Rules and Conditions

  1. Must book by 6/30 (date was extended from original 5/15) for travel to 12/15/2020 at prevailing rates; bookings of FSCVs are subject to all terms and conditions AND WAIVERS in effect, however no cash will be refunded for the FSCV portion of a future booking utilizing a waiver, only for the cash (credit card) portion paid in addition, if any; cash payments made, if any will subject to the then-in-effect waiver(s), if any.
  2. NO FSCV will ever be issued for a Cancelation Fee (ie $25, $75 or $100), only for the actual Advance Payment or modification/cancelation amount charged, if any. This is because generally when a fee is paid (versus a penalty) there is no penalty incurred. So for example, if a guest made a reservation, that they then modified the date (and paid a $75 fee to modify but without penalty) then later that same reservation is cancelled and would normally then incur a fee, but qualifies for an FSCV, only the portion paid for as a modification or cancelation Penalty, EXCLUDING the cancel/modification fee, will be issued as an FSCV. The FSCV will typically be for the actual amount of the nightly rate and fees/taxes/add-ons for the stay.
  3. NO FSCV will ever be issued for an 'Advance Payment' type rate or reservation, as these rates are significantly discounted in exchange for the booker/buyer taking the risk if they cannot travel for any reasons.
  4. NO FSCV will ever be issued for a 'No Show' reservation where the guest fails to cancel their reservation before their scheduled Check In date.
  5. Not valid for use on any bookings made with a third party, or online travel agency; FSCV's must be used on directly booked reservations, even if they were issued as triggered by a courtesy or waiver on a third-party reservation.
  6. Not valid for our published Holiday and Event dates, however they can be used towards nights in a reservation that spans over holidays (for example, arriving before or after the holiday for a longer stay, you can apply the FSCV towards nights not posted as holidays/events on our website).
  7. FSCVs are not combinable, nontransferable, and have no cash value whatsoever as they are a special exception issued as a guest / customer service concession under extreme conditions even though the inn is not obligated to do so.
  8. We reserve the right to modify, change, terminate, or interpret the rules and value of the FSCV at any time and without notice.

Guests with an existing dispute or who initiate a dispute with any credit / debit card issuer are not eligible for courtesy waivers or FSCVs and the usual process for disputes will be followed and defended for the full amount, with no possibility of a credit or refund.


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